Scale without adding headcount.
Peak season, disruptions, new markets. Tux absorbs the volume across every channel, so your team stays focused on the moments that need a human.
Expert AI support. Built for travel.
Support that costs less, scales further, and earns more.
Trained on years of real travel data, Tux understands what general-purpose AI can’t: fare rules, supplier systems, and the exceptions in between. Start with small tasks, and as your confidence grows, so can its role. Tux can resolve complex requests end to end, make changes directly in your booking systems, and offer the right upgrade at the right moment, adapting to each traveler for a better experience every time. Built for airlines, hotels, ground travel providers, and travel support agencies.
Let’s talk travel Discover our approachLower the cost to serve.
Tux resolves requests end to end, including the complex ones that usually land on your most experienced agents. Less manual work, fewer errors, lower cost per contact.
Turn insight into revenue.
Tux knows the trip and the traveler. It offers the right upgrade at the moment it’s genuinely useful, turning service conversations into new revenue.
IN LIVE OPERATION
Already doing the work.
85%
less time from request to resolution
45%
increased customer satisfaction
75%
reduced load on human agents
Results from a reviewed subset of production data.
FROM REQUEST TO RESOLUTION
Real requests.
Handled end to end.
Behind every simple request is real work. Tux does that work, accurately and completely, from first message to final change.
FLIGHT CHANGE
A later flight.
A clear answer.
Traveler
Can I take an evening flight instead?
Tux
I found a later option at a lower fare. The difference would be returned as a travel credit. Shall I make the change?
See the resolution
Traveler
Yes, please.
Tux
Your flight is changed. The fare difference will be returned as a travel credit.
Alternative found. Cost explained. Change confirmed.
HOTEL + CAR RENTAL
One request.
Two cancellations.
Traveler
I no longer need my hotel. Can you cancel it?
Tux
I can cancel the hotel. I also found a car rental for the same trip. Would you like me to cancel that too?
See the resolution
Traveler
Yes, please cancel both.
Tux
Your hotel and car rental are both cancelled.
Related rental proactively identified. Both bookings cancelled.
FLIGHT + CAR RENTAL
One change.
Both bookings covered.
Traveler
I need to fly out earlier and pick up the rental car earlier too.
Tux
I’ll check the flight options and the rental dates, and confirm the costs with you before making each change.
See the resolution
After the traveler approved each change…
Tux
Both changes are complete. The flight cost was charged to the card on file. The extra rental cost is payable at pickup.
Flight changed. Rental extended. Payment details clear.
Conversations adapted from real workflows. Dialogue is rewritten and identifying details are omitted.
A journey is more than a booking.
Tux sees how the moving parts connect.
Flights
Hotels
Car rental
Chauffeured rides
HOW IT WORKS
Automation,
without the leap of faith.
See where your support time and money really go. Hand Tux the requests you’re ready to, and expand as the results prove themselves.
01 / UNDERSTAND
See where the value is.
Before anything changes, Tux maps your support operation: what travelers ask for, what it costs to resolve, and where revenue is being left on the table. You start with facts, not assumptions.
Start with useful analysis.
Available on its own.
Available on its own.
02 / ACT
Automate at your pace.
Choose the requests Tux takes on first. It doesn’t suggest or escalate. It resolves them, making the change directly in your booking systems. As results build, so does its role. Your team stays in control throughout.
Choose what to automate first.
Expand as you’re ready.
Expand as you’re ready.
03 / IMPROVE
Watch the results compound.
Every conversation and outcome is measured, so you can see the impact on cost, capacity, and revenue. Every improvement is tested on realistic trips before it reaches a traveler.
Continuous monitoring.
Tested improvements.
Tested improvements.
WHY TUX
Travel expertise.
Built into the system.
Travel support means knowing which fare rules apply, what the GDS will accept, and what to do when a supplier says no. Tux starts there.
Travel knowledge from the start.
Flights, fare rules, global distribution systems (GDSs), supplier errors, and exceptions are built into Tux’s understanding of travel. Years of industry experience shape how it interprets a request and carries out the work.
Years of proprietary travel data.
Our models are trained and fine-tuned on years of proprietary travel data. That experience helps Tux interpret unusual requests, navigate difficult exceptions, and choose the next step.
CONVERSATION. ACTION. OUTCOME.
Confidence in what
happens next.
Before an update reaches a traveler, we test it against realistic travel scenarios, including difficult exceptions. We check the conversation, the action it triggers, and the outcome. We compare models and catch regressions before changes go live.
Explore the technologyThe whole journey. Put to the test.
Realistic travel simulations
Traceable conversations & actions
Continuous evaluation
TECHNOLOGY
Your systems.
Working together.
Connect the channels and booking systems your business uses. Choose where Tux acts independently, and expand with the controls your operation needs.
Channels
- Chat
- Voice
- Slack
- Microsoft Teams
- Existing support apps
Understand / Act / Evaluate
Travel systems
- GDS
- Booking platforms
- Supplier APIs
A FLEXIBLE FOUNDATION
Model choice, without lock-in.
Tux works across leading AI providers, with models selected and evaluated for each task. As capabilities improve, you can benefit without switching platforms or being tied to one provider.
Connected to your travel systems.
Use the integrations you already have, or work with us to build new ones. Tux connects to GDSs, booking platforms, and supplier systems through APIs or the same interfaces your team uses today.
Built for each channel.
A quick WhatsApp reply and a detailed email shouldn’t sound the same. Tux brings shared trip context to your channels, with the responses, tools, and actions suited to each one.
BUILT FOR THE WORK AHEAD
ABOUT US
Built by
travel-industry veterans.
Tux was founded by travel-industry veterans whose experience includes working with numerous Fortune 500 companies. We know the operational complexity behind enterprise travel: demanding service expectations, intricate policies, multiple suppliers, and systems that need to work together.
We built Tux because travel needs AI that understands its systems, rules, and exceptions from day one. It’s grounded in real travel expertise, informed by years of proprietary data, and built to carry out the work for airlines, hotels, ground travel providers, and travel support agencies.
Our focus is practical: make customers happier, reduce the cost of service, and help travel businesses earn more. We are building for the scale, reliability, and oversight that enterprise clients expect.
Let’s talk about your operationLET’S FIND YOUR STARTING POINT
Where could your
operation go next?
A clearer picture of your support.
A workflow you’d love to simplify.
A better experience for your travelers.
Wherever you’re starting from, we’d love to hear about it.